I think I have been scammed by a legitimate website. Before I purchased the plushie I wanted, I read all the terms and conditions, the FAQ, the shipping policies, and so on, as I had never been on the website before. I clicked on the purchase button for the plushie I wanted and made my first payment online. (I always pay via Klarna on other Swedish websites, and this was my first time paying via VISA or PayPal.)
I thought the shipping would go smoothly, but then the shipping company said it was stuck here in Sweden, and I had to rewrite my address and all. (They have all my details, including my phone number.) The shipping was supposed to take 5-6 business days to reach Sweden and 1-2 business days to deliver it to me.
It has been “stuck” here in Sweden since December 10th, and I have emailed them many, many times but have received no response. And now it’s January 21st, and I really think I’ve been scammed. How do the laws work in cases like this with online purchases?
#1
Contact your bank to dispute the charge ASAP. The bank will work to get you a refund. And contact your credit card company in writing. I worked for the BBB, they are not helpful. It is a membership that companies pay dues for, in order to keep their complaint numbers down. A company’s only incentive to join is a large number of complaints!
#2
Sounds like what I went through with Twinkling Tree. Have you contacted the shipping company? If you used a credit card, contact them. They are usually the best way to take care of it. If I order from a place I’ve never ordered from before I google the company and look for reviews and (in USA) check the Better Business Bureau for complaints.
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