Let’s be real, you’ve met at least one entitled person, if not a few. You know the type – people who strut through life thinking the whole world owes them a favor and, if you dare question them, there’s almost always drama around the corner.
One server working at an all-hours restaurant, recently turned to an online community to share his story about an autistic customer who refused to pay for her meal because she’d had a panic attack. When he explained to her that’s not how it works, she flipped.
More info: Reddit
Entitled people can make life miserable for everyone, but sometimes they get a reality check that stops them dead in their tracks
Image credits: artursafronovvvv / Freepik (not the actual photo)
A server working at an all-hours restaurant served a couple in their 30s drinks, then took their food order, which was a bit complicated because the woman was autistic
Image credits: DC Studio / Freepik (not the actual photo)
About twenty minutes later, the guy flagged down the server to say his wife was having a panic attack and they had pay for their drinks and leave fast
Image credits: Drazen Zigic / Freepik (not the actual photo)
When the server went to cancel the couple’s food order, however, he discovered that it was already prepared, so he told the couple he’d box it to go
Image credits: just-another-gringo
The woman said she wasn’t going to eat it and refused to pay, so the server had to give her a reality check, but asked netizens if refusing to comp the meal was a jerk move
The original poster (OP), a server working a late-night shift, was approached by a couple in their 30s around 2 a.m. The husband mentioned his wife was autistic and needed all her food served separately. When she ordered a kids’ meal, OP explained restaurant policy: adults could order the same items, just at a slightly higher price.
As the kitchen worked through a busy homecoming rush, the husband flagged OP down 20 minutes later. Apparently, his wife was having a panic attack, and they needed to pay for their drinks and leave. Their food, however, was already prepared, so OP quickly arranged to have it boxed up so they could take it to go.
But the woman insisted she couldn’t eat due to her panic attack and refused to pay. OP apologized but explained that once food is cooked, customers are still responsible for the bill. He even offered to comp their drinks. The woman insisted that the restaurant should’ve recognized her medical episode, but OP held firm.
The next day, corporate got a complaint accusing OP of discrimination, but he stood by his actions, saying he treated the customer the same as any other guest. Even though his manager backed him up, he’s now left wondering if enforcing policy was the right call, or whether compassion should have come before the rules?
To be honest, folks in the service industry have to deal with all kinds of customers (and let’s be real, their not-so-fair share of difficult ones) so it’s not surprising OP stuck to the restaurant’s rules. But did the autistic woman deserve more empathy, or was she just acting entitled? We went looking for answers.
Image credits: karlyukav / Freepik (not the actual photo)
The Autism Speaks website says that sensory issues are common in people with autism. They can experience both hypersensitivity (over-responsiveness) and hyposensitivity (under-responsiveness) to a wide range of stimuli, and most people have a combo of both.
The folks over at Autism Today say sensory overload happens when an intense sensory stimulus overwhelms your ability to cope. This can be triggered by a single event, like an unexpected loud noise, or it can build up over time.
According to those in the know, sensory overload can feel like crushing anxiety, combined with a need to escape the situation or having difficulty communicating. Sounds a lot like OP’s customer, right? Except for the fact that she had no problem arguing with him about paying the bill – not exactly a hallmark of a full-blown panic attack.
Now that corporate has provided some clarity on how to handle these kinds of situations, OP can hopefully dodge any similar drama in future. Because the last thing he needs is to find himself caught in the middle of a discrimination lawsuit just for following company policy to the letter.
What would you have done if you’d found yourself in OP’s shoes? Do you think he did the right thing, or should he have let the couple leave without paying? Share your thoughts in the comments!
In the comments, readers seemed to agree that the server had not been the jerk in the situation and that the customer sounded like a nightmare with an enabling husband
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